Clinical Applications Specialist, Cardiac Ultrasound - NZ
Job DescriptionProviding clinical support throughout the entire life cycle of the relationship with both new and existing customers, you will work in partnership with Account Managers to deliver pre-sale presentations and demonstrations on the Philips Ultrasound portfolio including the Advanced Imaging techniques of 3D Echo and Cardiac Strain. You will play a pivotal role in maximizing customer satisfaction, and elevating the efficiency of patient care, through providing effective training around the optimal use of our equipment once delivered /installed and handed over by Philips.
Other key responsibilities
- Promote Philips Healthcare solutions during customer visits, product demonstrations, seminars, and trade shows
- Train customers in applying optimal usage of the equipment delivered enabling users to follow clinical procedures and protocols to achieve best practice
- Train / re-train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
- Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
- Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations
- Support product launches and advise the sales team of market feedback
- Keep up to date with new developments in the clinical application and operating field of the relevant equipment
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
- Supporting the business with input on configurations and working with the Account Manager to provide clinical feedback to assist in funnel management
You’re the right fit if
- Postgraduate studies in Cardiac Sonography are required as well as in-depth clinical experience within a public and/or private echocardiography department
- Experience with Advanced Imaging technologies or cardiac catheterization/hybrid labs highly regarded
- Previous experience in presentations and training or experience within a commercial environment will be high regarded
- Outstanding relationship building and communication skills
- High levels of motivation, energy, and a drive to achieve results
- Desire to be in a commercially focused clinical role, partnering the business
- The ability to travel across ANZ if required
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.