Sales Operations Manager - Flights - Amsterdam
Key Job Responsibilities and Duties:
- Responsible for needs assessment and adoption of commercial tooling (i.e.: Salesforc, LinkedIn Sales Navigator)
- Implement and manage effective sales workflows and automation tools.
- Oversee administration and maintenance of CRM, ensure accurate and up-to-date data entry and integrity.
- Analyze current sales processes/ ways of working with strategic partner Etraveli and identify areas for improvement.
- Identify commercial and operational improvements (i.e. new services, tools and procedures) by collecting information, generating insights and recommendations.
- Explore and drive initiatives to continuously improve performance, increase airline engagement and experience.
- Coordinate with relevant teams to ensure adequate implementation, communication, training & tracking of commercial projects.
- Develop and maintain sales performance metrics and KPIs.
- Generate and monitor sales performance reports to provide actionable insights to Flights Commercial Leadership team to improve performance;
- Develop sales (training) materials and resources.
- Provide sales support w/r/t event attendance & coordination.
- Continuously seek opportunities for process improvement and innovation
Role Qualifications and Requirements:
- Bachelor’s degree or equivalent;
- 3-5 years experience in commercial/revenue operations
- Strong analytical skills and proficiency in CRM software and sales analytics tools.
- Translate business needs into business opportunities, which can be executed in small steps, and prioritize them according to business value and impact;
- Data driven, customer focused, proactive, creative and innovative;
- Self-starter with high energy and drive; fast paced and results driven; forward thinking;
- Work well independently and within a team;
- Build relationships and manage stakeholders across different departments;
- Clearly outline & present plan and future goals;
- Good cultural and organizational sensitivity;
- Fluent English speaker
Benefits & Perks:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer—all the messy, beautiful, and joyful bits—on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Health, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit
- Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
- On-site meals, coffee, and snacks, including healthy and vegan options, daily*
*Please note that while our philosophy is the same in every location, benefits may differ by office/country. More details on the benefits and perks offered by the company can be .
Our can be found here.
Application Process:
Learn more here about what to expect in our interview process:
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
