NICE Principal Program Manager 

United Kingdom, England, London 

680829833

How will you make an impact?

• Direct impact for bringing products and features into production on time and within budget to secure revenue.
• Ensures that specifications and projects are in line with company’s Compliance efforts.
• Ensures that development is according to the company’s development standards and products produce accurate reporting.
• Ensures expenditures are purchased, accounted for and reported according to the Company’s Purchasing, Travel and Corporate Credit Card policies.
• The Program Manager collaborates with Solutions Management to disseminate market requirements and concepts into actionable work items for Analysts, Engineers, and Quality Assurance Engineers.
• The Program Manager executes the product vision through the software development life-cycle to ensure program goals are met.
• Interface with teams throughout company to drive, plan, and implement software objectives.
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
• Provide timely project status updates, risks and issues to all stakeholders.
• Coordinate Release Management to schedule, communicate and drive releases onto each environment.
• Give clear and timely direction for product and project questions.
• Coordinate with Solutions Management for product launches and technical documentation.
• Be an expert with respect to the product line and usability.
• Create and communicate visual layouts and proof-of-concepts.
• Good understanding of competitive landscape.
• Maintain and share deep understanding of the product from the end-user perspective.
• Research available technologies and capabilities in order to drive the most effective product solutions.
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
• Occasional travel for client-site visits or industry trade shows.
• Staff selection, coaching, goals, performance, and evaluations.
• Share job knowledge, skills and ideas with other employees.
• Follow the company Code of Ethics and CXone policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CXone.

Have you got what it takes?

• 6+ years working in a key software development life-cycle role
• 10+ years Program, Project, or Product Management experience using formal techniques and principles.
• 10+ year of demonstrated success defining and launching products.
• 5+ years of demonstrated experience writing software specifications.
• 8+ years of project leadership in a cross-functional environment.
• Demonstrated progressive work experience in a lead role.
• Proactive, responsive and committed to removing roadblocks to fulfill timelines
• Strategic thinker, consensus builder.
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.
• Experience working with and influencing cross-functional teams without formal authority.
• Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields.
• Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
• Excellent facilitation, interviewing, and presentation skills
• Excellent written and verbal communications skills

You will have an advantage if you also have:

• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification