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Job Purpose:
Organizational Oversight:
Overseeing and leading daily core operations maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation
Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required
Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard
Provide oversight with day to day processing
• First Level Point of Escalation for production, system, or client related issues
• Responsible for demonstrating control, minimizing errors and improving team metrics by preventing escalations, reducing breaks/age, and improving client experience
• Lead projects to push the business forward (business case development, requirements gathering, and UAT)
• Work closely with manager to execute strategic initiatives
• Demonstrate leadership by training, mentoring, and guiding junior staff
• Work with all clients, internal and external, to resolve any issues in a timely fashion
• Identify inefficiencies in daily tasks and lead improvement(s) in processing productivity and risk mitigation•Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
•Provide guidance and assistance to junior staff
•Serve as analytical or procedural expert for securities processing deliverables/initiatives
•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
People Agenda:
Implementing a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented global workforce
Promoting a culture of continuous improvement and cultivating a robust service and control environment
Qualifications and Skills:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Anticipated Posting Close Date:
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