Wells Fargo Escalations Associate Manager 

Philippines, Caloocan 

679932434

In this role, you will:

• Supervise functional area comprised of specialists, team leaders, and first line managers who are responsible for overseeing a team that responds to escalated complaints inquiries or complaints regarding products and services
• Make employment decisions and set performance standards
• Identify opportunities for developing and monitoring service standards and goals in Customer Care functional area
• Make daily supervisory decisions and resolve issues related to internal and external client complaints under direction of Customer Care management
• Leverage interpretation of policies, procedures, and practices
• Collaborate with first line managers and team regarding escalated client inquiries or complaints
• Interact directly with internal and external customers
• Manage allocation of people and financial resources for aligned functional area
• Mentor and guide talent development of direct reports and assisting in hiring talent

Required Qualifications:

• 2+ years of Customer or Investor Facing, Disputes, Claims, or Fraud Resolution experience in the Financial Services or Credit Card Industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Must have at least 2 years in College (no back subject) or its equivalent
• Preferably has an experience of handling at least 15 and above subordinates.
• Amenable to work onsite and report in the evening

27 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.