Microsoft Customer Partner Account Manager 

Taiwan, Taoyuan City 

679607629

Each day is different in the AI Transformation org. The Customer and Partner Account Manager role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment, while driving high quality results. AI Transformation requires team members to uphold the team’s philosophy to operate with the highest level of integrity, inclusivity, and trust.

• Bachelor's Degree in Business, Business Administration, Marketing, Engineering, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement, near team strategy, management consulting, sales or finance
  • OR equivalent experience.
• 4+ years experience in customer or partner-facing roles in field or other sales strategy roles.
• 2+ years proven experience working with and understanding customer interactions, with the ability to balance customer and internal priorities in proposed engagement strategies that deliver tangible business outcomes.
• 3+ years experience working directly with senior executives, demonstrating the ability to work independently while seeking guidance, coaching, and assistance from executive leadership.

Microsoft will accept applications for the role until April 9, 2025.

• Enhance the established customer engagement strategy and execution model for the AI Transformation - aligned to the team's strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities.
• Run the rhythm to support executive sponsored accounts, which includes continuing and improving the current process, solid engagement plans with clear objectives, collating and providing strategic customer insights and efficient tracking of actions that will contribute to direct business and customer impact.
• Coordinate and manage to closure all customer issues directed towards the AI Transformation CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or subject matter experts (SMEs) who should take execution ownership of resolving the issues.
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the AI Transformation CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.
• Maximize customer, partner, and field engagements undertaken by the AI Transformation CVP during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications.
• Coach account teams on exec engagement strategy.
• Actively participate in the Senior Leadership Team’s Customer and Partner Engagement community, representing the AI Transformation.