Lead and Manage a Team: Telecom Network Service Order Managers , ensuring high performance and professional development.
Oversee Telecom Service Orders: Manage the complete lifecycle of telecom network service orders , ensuring timely and accurate execution from quote initiation to test and turn-up .
Strategic Team Coordination: Work closely with telecom providers, technicians, and internal teams to optimize the coordination of installations and service modifications .
Project & Workflow Optimization: Oversee telecom projects , ensuring they are delivered on time, within scope, and within budget , while continuously improving team workflows.
Advanced Data Analysis & Reporting: Utilize advanced Excel skills and other analytical tools to generate reports, monitor performance, and drive data-informed decision-making .
Stakeholder Communication: Act as the main point of contact for executives, cross-functional teams, and external partners , ensuring effective and strategic communication .
Compliance & Process Improvement: Ensure all team activities adhere to industry regulations and company policies , while implementing process enhancements to improve efficiency.
Problem Resolution & Innovation: Identify process inefficiencies, troubleshoot challenges, and implement innovative solutions to streamline service order management.
Education: Bachelor’s degree in Telecommunications, Information Technology, Business Administration, or a related field.
Experience: 5+ years of experience in telecom service order management, project management, or a related leadership role , with 2+ years of team leadership experience .
Skills:
Strong leadership and people management abilities , with a track record of coaching and developing teams.
Advanced proficiency in Microsoft Excel , including pivot tables, VLOOKUP, macros, and complex data modeling .
Project management expertise , with a proven track record of leading successful telecom projects .
Excellent communication and stakeholder management skills , with experience engaging executive-level decision-makers .
Ability to prioritize and manage multiple tasks in a fast-paced environment .
Process optimization and continuous improvement mindset .
