MoonActive Customer Support Technical Expert 

Israel, Tel Aviv District, Tel Aviv-Yafo 

677173020

• Manage all Zendesk operations including managing a multi brand setup, creating and managing user profiles and roles, customizing forms, fields, views, triggers, and other business rules.
• Improve usage of existing software and services, and seek resolution for technical issues.
• Design, develop and implement tools and software relevant to the effective and efficient operation of the Customer Support team - understand the needs, research the ideal solution, collaborate with Security and Legal, and manage testing, integration, setup and ongoing maintenance.
• Constantly research and initiate new ways to improve the support process by identifying new tools and services.
• Introduce and manage Onboarding and managing new support related tools, from understanding needs and market research to including testing, integration, setup and ongoing maintenance
• Work closely with department managers and leads to identify gaps as well as assist with different technical challenges.
• Work on cross-department projects and act as a point of contact for other departments.

• 1+ years of Zendesk administrator experience with in-depth knowledge of Support, Guide and Explore, including API/App Integrations
• Experience working with 3rd party software, integrating new systems, etc.
• Technical abilities, analytical thinking
• Translate business requirements into technical deliverables
• Ability to understand flows and provide creative troubleshooting solutions
• Coding experience in HTML, CSS and JavaScript
• Strong capabilities building organized processes and structured formal documentation.
• English - excellent written and verbal communication skills

An advantage:

• Experience with SQL
• Experience with Help Shift, Monday