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Apple Apple Store Online Regional Voice Customer Lead Japan, Yokohama 67694146
12.09.2024
Minimum Qualifications
- Extensive experience in a customer-focused role in e-commerce
- Deep curiosity with the drive to “follow the data” to uncover the root of an issue wherever the path may lead you.
- Strong quantitative and problem solving skills with the ability to synthesize and distill large amounts of inputs into clear narratives.
- Ability to collaborate cross-functionally and globally to leverage knowledge to gain holistic understanding of complex situations and create strategic consensus.
- Exceptional ability to problem solve, develop creative solutions, and demonstrate resourcefulness, while maintaining extreme attention to detail.
- Great written and oral communication skills, and outstanding presentation skills. Can effectively mix narrative and data, using pixel-perfect slides, to influence senior executives and make them see things differently.
- Effective planning skills with the ability to handle multiple projects or tasks at the same time, while being open to and responding flexibly to change.
- Fluent language proficiency for Japanese to support Japan market
- Fluent language proficiency for English to partner with international teams
Preferred Qualifications
- Ability to function largely autonomously, setting your own daily priorities and goals while effectively communicating back to leadership exactly why these are the correct focus areas.
- Strong empathy for the customer experience
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- BS/BA degree, MS/MA/MBA a plus.
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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