Fortinet Cybersecurity Support Engineer - Korea 

South Korea, Seoul 

671683355

Responsibilities:

• Support Fortinet’s customers globally and primary responsible for local support for Korean customers.
• Understand customer network/security implementation and requirement technically.
• First Level Technical issue support, analysis, troubleshooting and consultation.
• Effective communication with customers and colleagues.
• Manage customer expectation appropriately.
• Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue.
• Customer case management and escalation.
• Reproduce customer issue/bug in lab environment.
• Knowledge, idea and experience sharing within the team.
• Contribute to the team's success and be part of good team player.
• Proactively support given tickets for the customer’s issues with Fortinet Products (Weekday).

Requirements:

• 2-5 years working experience in networking/security related field.
• In-depth knowledge of TCP/IP.
• Experience in TCP/IP, dynamic routing and L2/L3 network protocols implementation.
• Adequate communication and written skills in English.
• Got sense of urgency and capable to handle tense situation.
• Positive, communicative and customer-oriented attitude.
• Quick learner.
• Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP,CCNA,CCIE,AWS …)
• Experience in security products and technology (e.g. Firewall, IPS, DDoS)
• Good exposure in Unix/Linux environment would be a plus.
• Experience in system integration and multi-vendor environment/
• Experience in data centre deployment.
• Experience in wireless access point.
• Experience in SQL database.
• Experience in virtualization.
• Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience. (Preferred)