NICE Senior Specialist Software Engineer Java/Domain 

India, Maharashtra, Pune 

671354267

• Proven experience in managingACD
• Expertise in designing call routing flows for both inbound and outbound
• Strong understanding of UC and CC environments and routing mechanisms in a call contact center
• Proficiency in VOIP systems and related protocols such as SIP, H323, H248, RTP, and SS7-ISUP.
• Solid understanding of network protocols, especially TCP/IP and WEBSOCKET, with a focus on failover and redundancy strategies.
• Bachelor’s degree in computer science or a related field from a reputed institute.
• Proven experience in Java programming, with a deep understanding of data structures, threading, object-oriented programming (OOP), design patterns, functional programming, and memory optimization.
• Strong expertise in developing web applications and web services using Java, Spring, and Spring Boot frameworks.
• Good hands-on experience with microservice architecture and RESTful API development.
• Experience with message brokers like Kafka and API Gateway/reverse proxy systems (good to have).
• Proficient in working with relational and NoSQL databases such as Postgres, Redis, and Amazon Aurora.
• Good understanding of cloud infrastructure, particularly with Amazon Web Services (AWS).
• Hands-on experience developing and maintaining infrastructure as code using Terraform and best practices.
• Experience working with Continuous Integration and Delivery (CI/CD) pipelines using tools like Jenkins, Docker, Kubernetes, Artifactory, and CloudFormation (Terraform experience is a plus).
• Comfortable working in an Agile environment, utilizing tools like JIRA for work item management.
• Proficiency in version control systems like Git and TFS.
• Strong analytical skills and a problem-solving mindset.
• Excellent communication and collaboration abilities, able to work effectively in a team setting.
• Familiarity with Microsoft .NET and C# (good to have).

Have you got what it takes?

• Manage and optimize the ACD (Automatic Call Distribution) system or pertinent integration solutions to ensure efficient distribution of incoming calls.
• Design, implement, and monitor call routing flows for both inbound and outbound calls.
• Collaborate with the IT and communications teams to ensure seamless UC (Unified Communications) and CC (Contact Center) operations.
• Oversee the implementation and management of VOIP systems, with proficiency in protocols including SIP, H323, H248, RTP, and SS7-ISUP.
• Ensure network security and efficiency through expertise in TCP/IP and WEBSOCKET protocols.
• Develop and maintain documentation for failover procedures, ensuring staff training and periodic testing of failover scenarios.
• Develop, enhance, and maintain contact center applications with an emphasis on routing functionality.
• Design, implement, and optimize routing algorithms to ensure efficient and effective call flows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues.
• Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences.
• Maintain documentation, including technical specifications, system designs, and user manuals.
• Stay up-to-date with industry trends and emerging technologies in contact center routing and Java development, and apply them to enhance our systems.
• Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
• Deliver high quality, sustainable, maintainable code
• Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus
• Work as a member of an agile team responsible for product development and delivery
• Adhere to agile development principles while following and improving all aspects of the scrum process
• Follow established department procedures, policies, and processes.
• Adheres to the company Code of Ethics and CxOne policies and procedures.
• Excellent English and experience in working in international teams are required.

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