Cisco Unified Calling Operations Manager 

Poland, Lesser Poland Voivodeship, Krakow 

670404887

You will lead a team of engineers supporting the applications and infrastructure that provides DI services to our customers. This will include but is not limited to:

• Issue Management: Act as an escalation point for our customers, partners, and internal team members during high profile or repeated issues. Build and drive action plans related to operational success
• Service Stability: Be accountable for SLI and SLOs describing service health, including availability, time to restore, time to detect, etc. Manage overall monitoring and detection strategy within the service.
• Lead a multi-tier team of dedicated engineers, proactively and reactively resolving customer issues, prioritizing daily work and driving project and incident response work.

• BS/BA degree or related degree
• 7 + years of professional work experience in a position focused on customer support or Incident Management
• 5 + year’s experience operating high volume high stress technical environments across multiple customers.

Preferred Requirements-

• Technical expertise in Webex calling technologies
• Experience with ITSM and monitoring platforms
• Experience with Software Development and Agile practices
• ITIL strategies and best practices

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).