HP Customer Success Manager Apprentice m/f 

France, Ile-de-France 

669665609

Typically supporting 1 or 2 global accounts, your missions will be the following:

• Maintains high-level of customer loyalty and builds trust and integrity in relationships with clients;
• Identifying/confirming customer success criteria – update customer success plan, expansion needs and identify key influencers and decision makers;
• Manage the customer contract on daily basis, ensuring all services activities delivered are under control;
• Detect business upsell opportunities (for HP strategic offering). Work in collaboration with other sales function to win those opportunities;
• Work on contract renewalSupports quarterly account review with customer stakeholders to report the major KPIs and work on improvement;
• Accountable for P&L management, remediation, forecasting revenue, cost, growth.
• Responsible for supporting pre-sales, drive adoption, increase utilization.
• P&L Management, supports renewals.

Who you are?

• Master's degree student in International Business or Finance.
• Typically 0-2 years experience
• Understands market intelligence regarding competitors, products, and offerings.
• Works as a member of a team in providing support and giving input regarding account opportunities.
• Negotiation skills and ability to frame the value proposition for the customer.
• Product demonstration, customer training, and product installation skills.

Full time

No shift premium (France)

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