JPMorgan Trade Implementations Payments Manager - Senior Associate 

United Kingdom, England, London 

669634615

As a Trade Implementation Payments Manager - Senior Associate in the Payments team for Trade Finance products and solutions, you will consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. You will be responsible for managing complex implementations that may take months to be completed across multiple phases while also managing multiple requests and clients simultaneously. You must also ensure all approvals, sign-offs and client documentation are obtained, time-lines and responsibilities are communicated, and hand-off is smooth. Ultimately this role is responsible for ensuring client business requirements are understood and satisfied throughout the implementation of Trade Finance customer solutions, while working closely with clients, Sales, Product, Operations, and Client Service. In addition, you will be responsible for early engagement activity, participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting corporate actions.

Job responsibilities

• Manage Core Trade Product Implementations for JPMorgan Clients in the EMEA Region.
• Conduct scoping/Introductory meetings with the client to ensure product and requirements are understood and satisfied in accordance with the client's business and needs, as well as, the firm's capabilities.
• Coordinate with internal and global partners - Trade Sales, Product Partners, Credit, Trade Risk, Legal, Compliance, Operations and Technology, ensuring all implementation tasks and activities are completed on schedule as well as liaise closely with internal stakeholders in regional/global Implementations teams to ensure coordinated approach to regional and global programs.
• Serve as an effective point of escalation on behalf of client; become the client's trusted advisor as well as provide innovative solutions to meet client needs and resolve any issues in a timely and professional manner.
• Develop deal execution approach and manage all aspects of client on-boarding, documentation and technical implementation for core trade products.
• Prepare and publish Implementation status reports and presentations on regular intervals as well as prepare Product Handover information and conduct warm handoff to Client Service when project is completed
• Contribute to initiatives on system and process enhancement and change management projects in collaboration with regional and global team members and adhere to all JPMorgan Chase department policy and procedures
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements
• Is willing to travel 2-3 times a year

Required qualifications, capabilities, and skills

• Experience in the client implementation, middle or back-office functions related to Trade Finance; or equivalent experience in project management & system implementation activities
• Strong desire to learn all aspects of traditional trade and structured finance products
• Strong project management and problem-solving skills
• Excellent verbal and written communication skills with ability to communicate and interact effectively with people at all levels
• Self-directed, highly motivated, and able to work independently to deliver in a timely and accurate manner, strong attention to detail. Strong work ethic and “can do” attitude
• Ability to work across multiple business lines, various levels of management and establish working relationships
• Ability to think flexibly & strategically and learn rapidly, balance multiple tasks and responsibilities
• Technological orientation with proficiency in Microsoft Word, Excel, and PowerPoint with exposure to digital channels and electronic Banking platforms
• Excellent client relationship and project management skills are essential

Preferred qualifications, capabilities, and skills

• Project management experience, including the use of project plans and issue logs and Project Management Institution Certification
• Time management and organizational skills and Operations and customer service experience
• Proven ability to successfully manage conflict
• Proven leadership and meeting facilitation skills
• Ability to adapt to a changing environment
• Experience in Transaction Banking or Trade Finance product will be added advantage