JPMorgan Privileged Access Management Product Delivery Manager 

United States, Texas, Plano 

667987773

Job responsibilities

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Analyzes product performance data to identify trends, patterns, and insights that inform product strategy and development
• Creates and maintains detailed reports and dashboards using Excel and other data visualization tools; Prepares and delivers presentations using PowerPoint to communicate findings and recommendations to various audiences
• Collaborates with product managers and other stakeholders to understand data needs and provide actionable insights; Supports the development and tracking of key performance indicators (KPIs) to measure product success
• Defines and presents strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
• Acts as the voice of the customer and drive product vision; identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages
• Facilitates and leads customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners; act as subject matter expert with respect to major business processes and supporting applications/capabilities
• Works with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Agile project management experience, including use of agile project management tools (i.e. Confluence, JIRA, Git, etc.)
• Ability to manage product backlog; analytical, problem solving skills
• Excellent oral and written communication and presentations skills across various stakeholders and senior management; ability to synthesize large amounts of information, summarize key concepts and articulate relevant issues to senior management
• Work effectively in a team environment by being team-focused; supportive team member, always willing to be of assistance to others
• Ability to deal with different stakeholder groups to elicit business requirements, processes and data trends
• Ability to work in a high-paced environment, be flexible, follow tight deadlines, organize, and prioritize work with minimal oversight

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Strong understanding of IAM principles, particularly privileged access management, and familiarity with security standards and regulations
• Excellent analytical and logical thinking to understand and analyze complex business processes
• Experience with data reporting tools such as SQL, Python, Tableau, Oracle