Elastic Customer Architect 

Canada 

667350351

We are actively seeking awith a strong understanding of technology and hands-on experience in key IT domains, notably. This role requires
fluency in both English and French, as you will engage with customers in bilingual environments.

By executing these plans, you will be seen as a trusted advisor, guiding customers toward their desired outcomes, ensuring their success, and driving deeper engagement with Elastic solutions.

• Ensure customers derive significant value from Elastic solutions, eliminating technical friction, and driving increased adoption and consumption.
• Collaborate closely with the account team, including the Account Executive and Solutions Architect (Pre-sales Engineer), to provide ongoing technical coverage and support while the team focuses on identifying new opportunities.
• Define and execute Technical Success Plans for each customer, ensuring optimal use of Elastic solutions to achieve business objectives.
• Guide customers through their technical journey, from onboarding to continued adoption and expansion.
• Clearly articulate the value proposition of Elastic solutions and align them with the customer's business goals.
• Work closely with customers to identify and resolve technical challenges, ensuring a smooth implementation and increased utilization of Elastic solutions.
• Act as a bridge between customers and support teams, ensuring an optimized resolution experience that enhances customer satisfaction.
• Partner with the Services Team to deliver personalized, frictionless solutions tailored to customer needs.
• Develop a deep understanding of customers' business requirements and translate them into technical solutions leveraging Elastic products.
• Identify opportunities for expansion—at which point the account team takes over to drive growth in annual recurring revenue (ARR).
• Foster strong, ongoing customer relationships to drive continuous value and increase ARR.
• Continuously assess customer usage of Elastic solutions, proactively recommending enhancements and upgrades to drive further adoption.

• Fluency in French and English is required to support customers in bilingual environments.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.
• Seeking candidates located in Canada’s Eastern Time Zone, with the ability to support customers across various regions.
• Proven experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, preferably with hands-on experience in Observability, Security, or Enterprise Search.
• Familiarity with Elastic solutions (Elasticsearch, Logstash, Kibana) or equivalent technologies is a plus.
• Strong communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
• Excellent interpersonal skills, with the ability to build trusted relationships with customers and internal teams.
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Security Clearance Status is preferred

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). The OTE is based on a 70/30 pay mix (base salary / target variable).

The typical starting base salary, variable and OTE range for new hires in this role is listed below. The OTE range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$93,600—$148,000 CAD

The typical starting Target Variable range for this role is:

$40,000—$63,400 CAD

The typical starting On-Target Earnings (OTE) range for this role is:

$133,600—$211,400 CAD