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Adidas POS SPECIALIST 
South Africa, Gauteng, Johannesburg 
666198001

09.09.2024

POS Specialist

Area: Emerging Markets

Department: Retail Operations

Direct Reporting Line: Store Manager

Subsidiary/country: South Africa

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

  • To manage all transactions with customers accurately and efficiently, on the POS system.

  • Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.

  • Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage transactions with customers using cash registers.

  • Scan goods and ensure pricing is accurate.

  • Collect payments whether in cash or credit.

  • Issue receipts, refunds, change or tickets.

  • Redeem coupons and vouchers.

  • Cross-sell products and introduce new ones.

  • Sell add-ons to customers to increase UPT.

  • Resolve customer complaints, guide them, and provide relevant information.

  • Greet customers when entering or leaving the store.

  • Maintain clean and tidy checkout areas.

  • Track transactions on balance sheets and report any discrepancies.

  • Bag packages.

  • Handle merchandise returns and exchanges.

  • Driving CRM and NPS as a last point for customer contact in store.

  • Sales responsibilities.

  • Replenishment of sales floor.

KEY RELATIONSHIPS:

  • Customers, Peers, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic PC knowledge.

  • Familiarity with electronic equipment, like cash register and POS.

  • Strong numeracy skills.

  • Attention to detail.

  • Strong communication and time management skills.

  • Customer satisfaction-oriented.

REQUISITE EDUCATION AND EXPERIENCE:

  • 5 - 6 years work experience as a Retail Cashier or in a similar role in sales.

  • Grade 12 certificate or equivalent.