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CO+I Critical Environments Field Service Engineer(CE FSE).
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I
As a successful CO+I CE Field Service Engineer,
(CE FSE)
Microsoft の Cloud Operations & Innovation (CO+I)
世界中の何十億もの人々に力を与えたいですか?CO+Iに参加して、アクションの最前線に立ちましょう! 成功するCO+I CEフィールドサービスエンジニアとして、あなたの成功は以下によって測定されます。
Required Qualifications:
While not required, we also look for the followingPreferred Qualifications:
必須条件/最低条件
高校卒業または同等の資格を持ち、データセンターまたはその他の重要な環境施設での2+年の業界経験、追加または望ましい資格と経験機械工学または電気工学および/またはサービスの学士号または高等専門学校の認定
プロジェクトに従事した経験
ITサーバー、SAN、ネットワークなど)の運用経験
フィールドサービスエンジニアとして、以下によって評価されます。
データセンターの運用
As a successful CO+I CE Field Service Engineer, your success will be measured by:
Data Center Operations
Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Service Delivery
Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
Reduce high-impact and human-error Critical Environment (CE) incidents year over year
Deliver on cost/energy efficiency initiatives
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
Work with regional and global peers to share and build best practices across the entire datacenter portfolio
Data Center Work Environment
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
Ownership
In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
Supports escalation of issues to appropriate owner.
データセンターの作業環境
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