Citi Group Global Head Issuer - Production Support 

United Kingdom, England, London 

664811834

Key Responsibilities:

• Partner with Application Developers to provide Operational Support for Global Fund Services businesses

• Work as a bridge between application development teams and infrastructure support teams, to drive platform stability

• Active engagement with development and partner support teams to drive a culture of efficiency and operational excellence.

• Respond to technology events and incidents in a swift and effective manner to maximize service availability

• Full staff management for global team

Key Relationships:

• Global / Regional production management team managers and team members

• Global / Regional development leads and their team members

• Citi’s technology /Infrastructure teams i.e. server/ hardware support, networks, storage, messaging etc.

• Serves as a strategic partner with other businesses and strives to facilitate their success.

• Accountable for management of complex/critical/large professional disciplinary area.

• Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

• Excellent communication skills required in order to guide, negotiate and influence, often at a senior level.

• Closely follows trends in own field and adapts them for application within own job and the business.

• Typically, a small number of people within the business that provide the same level of expertise.

• Participates in or leads innovative solutions and cost savings opportunities; builds strong effective relationships with clients; facilitates and enables change.

Development Value:

• The candidate is expected to be dynamic, flexible with a high energy level as this is a demanding and rapidly changing environment;

• The job will give exposure to a range of technologies and other technical teams.

• There will be the opportunity to work with various business teams and to expand business knowledge.

Qualifications:

• A proven track record of delivering operational support or software development in global financial sector.

• Relevant experience post-Graduation in an Apps Support role, with commensurate experience in people management.

• Experience of senior stakeholder management

• Project management with demonstrable results in improving IT services

• Capacity Planning/Forecasting exposure a plus

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree, Master’s degree preferred

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

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