EY USS Continuous Improvement Lead 

India, Karnataka, Bengaluru 

663750426

Job Description

Unified Support Services (USS) Continuous Improvement Lead (U643. USS Continuous Improvement Lead)

The role of a Continuous Improvement Lead is to drive the culture and process of continuous improvement within an organization. This individual is responsible for identifying areas for improvement, developing strategies to enhance processes, and implementing changes that lead to better efficiency, effectiveness, and quality

Your key responsibilities

• Conduct regular assessments of business processes to identify areas for improvement.
• Analyse current workflows and procedures to pinpoint inefficiencies or bottlenecks
• Develop continuous improvement strategies aligned with the goals and objectives.
• Create roadmaps and action plans for implementing process improvements
• Lead and manage continuous improvement projects from inception to completion.
• Ensure projects are completed on time, within budget, and deliver the expected outcomes.
• Facilitate change by working with teams across the organization to implement new processes and practices.
• Utilize problem-solving techniques and tools to address complex challenges.
• Facilitate problem-solving sessions with teams to generate solutions.
• Address resistance to change and work to gain buy-in from stakeholders at all levels
• Develop training materials and conduct workshops to build a culture of continuous improvement.
• Establish key performance indicators (KPIs) and metrics to measure the impact of continuous improvement initiatives.
• Monitor and report on the progress of improvement efforts and the benefits realized.
• Work closely with various teams to ensure that continuous improvement efforts are integrated
• Encourage cross-functional collaboration to share best practices and insights.

To qualify for the role, you must have

• Proven experience as a Continuous improvement lead and driving improvements in a fairly large team
• Expert in Six sigma methodologies and proficient in with Agile practices, Lean thinking etc
• Ability to analyze processes, identify inefficiencies, and determine root causes of problems.
• Proficiency in data analysis and interpretation to support decision-making.
• Strong leadership and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Ability to work closely with cross-functional teams to deliver high-quality products within tight deadlines.
• A customer-centric mindset with a focus on delivering value.
• Promotes operational excellence by challenging current practices and providing feedback on opportunities to improve within own area of responsibility (e.g., cost savings, resource optimization)
• Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to Vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data.
• Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management
• Strong leadership skills to guide and motivate teams towards achieving improvement goals.
• Ability to influence stakeholders at all levels and drive cross-functional collaboration.
• Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options
• Proficiency in using problem-solving tools and techniques such as root cause analysis, 5 Whys, and PDCA (Plan-Do-Check-Act).
• Creative thinking to devise innovative solutions to complex challenges.
• Knowledge of continuous improvement methodologies such as Lean, Six Sigma, Total Quality Management (TQM), or Kaizen.
• Experience in process mapping, workflow design, and process optimization.

Ideally, you’ll also have

• Continuous improvement lead should effectively guide the operatons team on process, ensuring that the team delivers valuable and relevant services that meet both customer needs and business objectives.
• Confidence and ability to make decisions quickly and effectively, often under pressure.
• A focus on customer needs and the ability to translate customer feedback into actionable insights for product development.
• Capability to see the bigger picture and understand how data-driven insights fit into the overall improvements and enhance customer experience
• Ability to empathize with users, stakeholders, and team members to understand their perspectives and needs.
• Skill in negotiating priorities and scope with stakeholders and the development team.
• Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy.
• Aptitude for identifying problems and generating creative solutions that align with business objectives
• Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business.

What we look for

• Overall 10 +years of product management experience in IT industry
• Willingness to work in 24/7

What we offer

• As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.