מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Apple Software Engineering Support Singapore 661966283
08.06.2025
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience
- At least 3 years of experience in a related software engineering job experience, or tier 2+ customer or application support role.
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
- Proven experience in coordinating and leading organization-wide critical incidents (P1/P0), with a strong ability to perform effectively in high-pressure environments.
- Willingness to participate in on-call rotations, travel internationally, and provide weekend coverage as needed.
- Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes.
- Experience with data visualization and analysis tools such as Tableau or Power BI.
- Ability to simplify and present complex technical issues in a clear, concise manner.
- Prior experience in Retail environments or supporting retail applications is highly advantageous.
- Proficiency in ITIL practices, including incident, problem, and change management.
- Coding knowledge in Java and familiarity with related frameworks.
- Experience with SQL and leveraging databases for data analysis.
- Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms.
- Proficiency in a second language, Chinese or Japanese preferred
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