Citi Group AVP Operational Client Relationship Manager 

Australia, Western Australia 

660897967

Job Purpose:

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients

AVP, Australia Operational Client Relationship Managerbased in Australia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Responsibilities:

• Own and manage the post-trade Operational relationship for a portfolio of Australian Clients ​
• Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide operational solutions and remediations to eliminate /reduce client or Citi pain points & manual touch-points
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Partner with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Conduct regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas
• Initiate and drive value-add with strategic partnerships, advisory publications and seminar events​
• Partner with the sales and prospective clients to outline CITI client offering to drive further business growth
• Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.

Essential Requirements:

• 5+ years of relevant client facing experience
• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Market expertise, in at least one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

Client & Relationship Focus:

• Proven experience managing and expanding client relationships in Australian financial services, particularly with institutional equities trading clients.
• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.
• Demonstrated ability to build strong working relationships with internal teams (Sales, Client Executives, Prime Brokerage, Technology) for a seamless client experience.

Operational & Market Expertise:

• Strong understanding of the Australian equities market, including trading operations, regulations, and industry best practices. In-depth post-trade operations knowledge (clearing, settlement, custody, corporate actions).
• Proven ability to investigate and resolve operational issues efficiently, minimizing client impact. Familiarity with trading and post-trade technology platforms used in the Australian market.

Analytical & Problem-Solving Skills:

• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience. Proficiency in using data analysis tools and techniques.

Preferred Qualifications:

• Bachelor's degree in a relevant field (e.g., Finance, Business, Economics).
• Understanding of Australian financial services regulatory requirements and risk management principles and relevant industry certifications (e.g., Securities Institute of Australia qualifications).
• Market expertise, in more than one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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