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Palo Alto Escalation Software Engineer Prisma Cloud 
Israel, Tel Aviv District, Tel Aviv-Yafo 
660370924

17.02.2025

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

  • Troubleshoot, debug, analyze logs, profile code & provide bug fixes
  • Work closely with Scrums teams to propose code fixes and architectural design changes
  • Innovate and employ tools & automation to improve customer engineering productivity
  • Understand customer use cases, work with support and escalation teams closely to be an effective liaison between the core engineering and support
  • Take complete ownership and follow-up on escalations
  • Provide summary on status of various cases that are escalated to engineering
  • Collaborate within Customer engineering across Geos
  • Collaborate cross-functionally to solve hard technical problems
  • Be a liaison with Customer Success teams to represent engineering on customer calls
  • Participate in after-hours meetings for critical customer escalations

Your Experience

  • You’re a hands-on engineer who utilizes top-notch troubleshooting techniques , uses all the tools and systems available within R&D organization & digs deeper into code to debug customer issues
  • You have a minimum of 5 years of experience working as an escalations engineer/L4 with proven coding hands on experience and minimum 1 year of experience in the customer facing role
  • Minimum 5 years of experience working in the programming languages like Go, C++ or Java - Go language is preferred
  • Experience with cloud platforms (e.g. AWS, GCP, Azure)
  • Good knowledge of cloud security architecture, web application security, and security engineering
  • Experience working with the cloud native technologies Docker, Kubernetes, and familiar to the microservices architectures, CI/CD pipelines (Jenkins, Gitlab, Ansible)
  • Ability to multitask and prioritize multiple issues
  • Excellent written and verbal communication skills
  • BS/MS in Computer Science/Engineering, or equivalent experience or equivalent military experience

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.