Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
- Troubleshoot, debug, analyze logs, profile code & provide bug fixes
- Work closely with Scrums teams to propose code fixes and architectural design changes
- Innovate and employ tools & automation to improve customer engineering productivity
- Understand customer use cases, work with support and escalation teams closely to be an effective liaison between the core engineering and support
- Take complete ownership and follow-up on escalations
- Provide summary on status of various cases that are escalated to engineering
- Collaborate within Customer engineering across Geos
- Collaborate cross-functionally to solve hard technical problems
- Be a liaison with Customer Success teams to represent engineering on customer calls
- Participate in after-hours meetings for critical customer escalations
Your Experience
- You’re a hands-on engineer who utilizes top-notch troubleshooting techniques , uses all the tools and systems available within R&D organization & digs deeper into code to debug customer issues
- You have a minimum of 5 years of experience working as an escalations engineer/L4 with proven coding hands on experience and minimum 1 year of experience in the customer facing role
- Minimum 5 years of experience working in the programming languages like Go, C++ or Java - Go language is preferred
- Experience with cloud platforms (e.g. AWS, GCP, Azure)
- Good knowledge of cloud security architecture, web application security, and security engineering
- Experience working with the cloud native technologies Docker, Kubernetes, and familiar to the microservices architectures, CI/CD pipelines (Jenkins, Gitlab, Ansible)
- Ability to multitask and prioritize multiple issues
- Excellent written and verbal communication skills
- BS/MS in Computer Science/Engineering, or equivalent experience or equivalent military experience
We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
All your information will be kept confidential according to EEO guidelines.