Palo Alto Escalation Software Engineer Prisma Cloud 

Israel, Tel Aviv District, Tel Aviv-Yafo 

660370924

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Troubleshoot, debug, analyze logs, profile code & provide bug fixes
• Work closely with Scrums teams to propose code fixes and architectural design changes
• Innovate and employ tools & automation to improve customer engineering productivity
• Understand customer use cases, work with support and escalation teams closely to be an effective liaison between the core engineering and support
• Take complete ownership and follow-up on escalations
• Provide summary on status of various cases that are escalated to engineering
• Collaborate within Customer engineering across Geos
• Collaborate cross-functionally to solve hard technical problems
• Be a liaison with Customer Success teams to represent engineering on customer calls
• Participate in after-hours meetings for critical customer escalations

Your Experience

• You’re a hands-on engineer who utilizes top-notch troubleshooting techniques , uses all the tools and systems available within R&D organization & digs deeper into code to debug customer issues
• You have a minimum of 5 years of experience working as an escalations engineer/L4 with proven coding hands on experience and minimum 1 year of experience in the customer facing role
• Minimum 5 years of experience working in the programming languages like Go, C++ or Java - Go language is preferred
• Experience with cloud platforms (e.g. AWS, GCP, Azure)
• Good knowledge of cloud security architecture, web application security, and security engineering
• Experience working with the cloud native technologies Docker, Kubernetes, and familiar to the microservices architectures, CI/CD pipelines (Jenkins, Gitlab, Ansible)
• Ability to multitask and prioritize multiple issues
• Excellent written and verbal communication skills
• BS/MS in Computer Science/Engineering, or equivalent experience or equivalent military experience

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

All your information will be kept confidential according to EEO guidelines.