JPMorgan Senior Specialist II - Merchant Service 

Philippines 

659769428

As a Merchant Service within our Merchant Support Group your integral goal is to deliver the best service to our merchants. A Chase Merchant Service Specialist is an advocate for our merchants by providing phone support offering resolutions to payment processing, technical troubleshooting and addressing General question.

Job responsibilities:

• Answer and resolve calls from our merchants. Be the First contact resolver for our Merchants
• Identify, analyze, and document information collected from merchants
• Troubleshoot technical problems to determine the root cause and provide a viable solution
• Analyze transactions, deposits, statements and account information in order to resolve and provide solutions for our merchants while maintaining a high level of knowledge surrounding new products, equipment(s), features and services
• Escalate of any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank
• Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
• Meet or exceed production goals as outlined in the metrics scorecard.

Required qualifications, capabilities and skills:

• Strong knowledge of payment processing industry and related procedures and products
• Open to fresh graduate with technical background or related skills
• Minimum of 2 years of payment industry experience. Certified on the majority of the Help Desk calls types: Statements, Billing, Risk, Collections, VeriFone, Ingenico, VAR, ROL, etc.
• Must be willing to work overnight & shifting schedule
• Excellent verbal and written communication skills
• Self-motivated, works well with minimal supervision, & performs well in a team environment.
• Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases.

Preferred qualifications:

• High school diploma equivalent. Preferred qualification includes college/university diploma/degree.