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JPMorgan Product Manager-Customer Identity Authentication India, Telangana, Hyderabad 657352987
17.08.2024
As a Product Manager inyou will lead efforts to establish our target state, omni-channel authentication platform. You will be responsible for establishing the foundational platform, and migrating legacy functionality, across the Digital, Call Center and Branch channels. Your goal will be to establish functionality, in a way that ensures it can be leveraged across an array of customer experience use cases, in support of our customer facing area products.
Job responsibilities
- Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap
- Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
- Act as voice of the customer and drive product vision
- Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap
- Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
- Act as subject matter expert with respect to Customer Identity and Access Management processes and supporting applications/capabilities
- Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
- Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results
- Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages
Required qualifications, capabilities, and skills
- 7+ years of Product delivery experience in Digital
- Bachelor’s Degree or equivalent experience
- Experience working with globally distributed scrum teams
- In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)
- Ability to manage backlog and dependency tasks with Auth Product APG’s and external Products
- Outstanding communication, presentation and leadership skills
- Excellent organizational, time and project management skills
- Sharp analytical, problem-solving and leadership skills
Preferred qualifications, capabilities, and skills
- Agile/Scrum certifications a plus
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