Nvidia Staff Engineer End User Support - 

India, Maharashtra, Pune 

656992936

Staff EngineerAs aStaff Engineer, your core responsibilityis to uphold the performance, integrity, and security ofatabases andEnterprise Applicationsbe workingdefinition, structure, documentation, long-range requirements, operationalWorkflow definitions, accessapplication sync failures. Establishes andsecurity and integrity controls. Formulates and monitorspolicies, procedures and standards relating toChange Control, Release Management, Asset and Configuration Management, and Capacity and Availability Management, you helpuser requirements while alsouser access and security protocols. Your duties include managing access to environments by configuring permissions and privileges to ensuredata integrity and confidentiality.

This role encompasses aspects of support, engineering, and support engineering. Beyond traditional user support, you will be actively involved in engineering and streamlining our tools and systems. Additionally, you will contribute to the engineering of our support models and solutions on a global scale

be doing:

• Engage with management and stakeholders to develop support objectives and streamline operations.

• Identify and propose future processes across all NVIDIA product areas.

• Execute plans to enhance day-to-day operational efficiency.

• Perform regular database maintenance and proactively address performance issues.

• Collaborate with development teams to optimize queries and application performance.

• Provide comprehensive support for Exchange, SharePoint, and Active Directory management.

• Manage Enterprise applications such as JIRA, Service Now, and Confluence.

• Maintain various databases including Oracle, SQL Server, and MySQL.

• Automate scripts for Exchange, AD, and Enterprise Applications.

• Ensure data security, manage access, and conduct backup/recovery tasks

What we need to see

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

• Broad knowledge and understanding ofDBapplications and infrastructure.

• Experience with Exchange Related issues and Requests.

• Config Management for Enterprise applications and business applications

• Previousexperience with TDE encryption as well as troubleshooting Kerberos issues; strong experience with Azure Cloud support \ migration tasks is preferred.

• Ability to provide support in a 24 x 7environment.

• Demonstrated ability to assess Business needs, creatively approach solutions,decide,and influenceappropriate coursesof action.

• Experience with ticketing toolsJIRA,Service Nowetc.for reporting and analyzing data for effective outcomes.

• 8+ years of experience in Information Technology Enterprise and Infrastructure engineering role.

Ways to stand out from the crowd:

• Having excellent interpersonal and leadership skills will be critical for success: success depends on building rapport and credibility with multiple stakeholders across the organization.

• Track record with delivering high availability in complex, global environments.

• Have a wide degree of creativity and latitude to adjust to rapidly changing plans and circumstances.

• Experience working in a hybrid on-prem and public cloud environment.