Amazon Senior Support Engineer Trustworthy Shopping Experience TSE 

India, Karnataka, Bengaluru 

656873324

Are you passionate about automation, designing processes, simplifying work and launching innovative products technology?As a Support Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Trustworthy Shopping Experience (TSE) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross functionally with Operations, Product Managers, Software Engineers, Business Analysts, Data Scientists and Program Managers on medium to large scale projects ensuring clear communication of project status, timelines and any challenges in Product Delivery. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows. In this role, you will lead a team of support engineers, providing strategic guidance and mentorship to drive their professional development. Your responsibilities will include helping them design effective workplans, create clear roadmaps for their projects, and offer directional support to ensure their success. You will be instrumental in shaping the team's direction and helping each team members achieve their objectives effectively.
Key job responsibilities
• Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
• Design, develop, test, launch and improve self-service software products such as Paramount workflows.
• Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.
• Engage with software development teams to understand and guide evolving program technology
• Understand and leverage Amazon technology and services
• Deep dive technical product or operational issues to propose and implement simple and effective solutions
• Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
• You persistently drive others to discover and resolve root cause when needed.

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls