IBM Package Specialist Salesforce Technical Operations 

India, Karnataka, Bengaluru 

656514400

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your primary responsibilities include:

• Providing application support
• Perform Application Monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops.
• Managing the incident lifecycle and owning the same until closure and satisfaction of originator.

Required Technical and Professional Expertise

• Documenting processes and monitoring application performance metrics
• Operate in a Shift model to provide 24×7 application support coverage – Provide deskside and on-call support.
• Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc. Keeping a record of configuration changes and scheduling application updates

Preferred Technical and Professional Expertise

• Managing code migration across environments to ensure continued and synchronized functionality.
• Implement platform upgrades and regression testing
• Ensure application performance to expected levels through proactive and preventive maintenance.Prepare and collate metrics of tasks, incidents and environment change actions performed.