Netflix Sr Ad Operations Specialist 

Japan, Tokyo 

656305579

In this role, you will:

• Assist the team with Quality and Efficiency Measurement Solutions: compile monthly quality and efficiency metrics (e.g., how is our BPO time best being spent) and provide areas for improvement. Partner with Ad Operations Managers on building/analyzing a quality dashboard.

• Maintain current training documentation updated throughout the lifecycle of the material

• Manage day-to-day campaign issues or questions with outsourced vendors and be the first tier of technical escalation to troubleshoot

• Partner closely with the Product and Engineering teams to create a pathway to task automation, delegation or elimination

• Own initial escalations from cross-functional partners (i.e., questionable Ad Policy violation running on the platform, test seat campaigns making noise for Eng/DSE, validate creative length experience in X country, etc.)

• Collaborate with Ad Operations Managers to document trafficking/setup, updates, and workflow optimizations.

• Work with Product and Engineering teams to execute testing for product offering enhancements.

• Serve as internal Ad Operations point of contact to investigate campaign setup related to Ads Policy, Campaign Delivery Troubleshooting, Engineering alerts/validation, etc.
  

The ideal candidate has:

• 4+ years of Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams.

• Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation.

• Knowledge and experience working on advertising campaigns with a strong foundation in executing workflows that support quality and efficiency.

• A background in Advertising Systems and Tools (CRM, OMS, Ad Servers, Task Management, Reporting, etc.)

• Comfortable working with cross-functional teams, including Ads Policy, Product, and Engineering.

• Experience interacting with BPO vendors and managing the vendor's tasks of campaign setup and management, including but not limited to trafficking, QC, and reporting.

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Experience supporting multiple regions and timezones

• Fluent in English, Native level Japanese