EY Team Leader - AWS EA COE SG/ Dayshift 

Philippines, Taguig 

656271401

• Lead, coach, and manage a team of Executive Assistants supporting multiple executives or functions.
• Foster a culture of trust, collaboration, and accountability within the team.
• Conduct regular check-ins, performance reviews, and developmental conversations.
• Champion team engagement, motivation, and recognition initiatives.• Oversee daily operations and ensure consistent, high-quality administrative support is delivered.
• Monitor service level agreements (SLAs), workload distribution, and support effectiveness.
• Drive process standardization, documentation, and best practice sharing within the CoE.
• Identify and implement improvements in support tools, templates, and workflows.• Serve as the primary liaison between executives and the EA team, ensuring alignment and responsiveness to evolving needs.
• Facilitate feedback loops with business leaders to enhance the EA service experience.
• Act as an escalation point for issue resolution and conflict management.• Identify training needs and coordinate upskilling programs (e.g., tech tools, executive communication, project coordination).
• Promote cross-training and knowledge sharing among the team.
• Support career pathing and succession planning within the CoE.• Contribute to the strategic roadmap of the EA CoE in partnership with senior leadership.
• Identify opportunities for innovation and automation to increase productivity.
• Support special projects and initiatives that drive organizational efficiency and effectiveness.

• Bachelor’s degree in Business Administration, Management, or a related field (preferred).

• Minimum of 5 years experience as an Executive Assistant, with at least 2 years in a supervisory or team lead role.
• Experience working in a CoE or shared services model is an advantage.
• Proven success in leading remote, hybrid, or cross-functional teams.

• Strong leadership and people management skills.
• Excellent communication, collaboration, and conflict-resolution abilities.
• High degree of professionalism, discretion, and judgment.
• Strong organizational and project management skills.
• Tech-savvy: proficient in MS Office Suite, virtual collaboration tools, and workflow systems.
• Agile mindset with the ability to adapt to changing priorities.

• Leadership & Influence
• Strategic Thinking
• Operational Excellence
• Emotional Intelligence
• Coaching & Development
• Service Orientation
• Collaboration & Team Building
• Change Management

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