Tesla Store Manager 

Sweden, Malmo 

656062733

Business Health

• Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
• Train and develop team on sales and delivery processes and ensure your team is fluent in all aspects of product knowledge
• Analyse data to determine optimal business strategies and partner with Marketing to identify local marketing and event opportunities to drive sales
• Set individual goals for your team, ensuring goals are aligned with store goals
• Customer Experience: Ensuring the sales team provide best in class experience, guide employees through challenging customer concerns and manage escalations quickly and effectively

Employee Engagement

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results, and also identify high potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

• A strong people leader, with proven background managing teams within Retail Sales and operations. You engage, energize, and promote an inclusive team environment
• Knowledgeable performance management – you have in-depth knowledge of sales processes and leverage this to coach your team. You are experienced in managing performance on a team and individual level
• Entrepreneurial and analytical mindset with great understanding of the local market
• Operational and strategic in your leadership, while always remaining hands-on
• Experienced within change management, with the proven ability to lead and engage people through and beyond change
• Ability to communicate effectively and respectfully, both in English and Swedish
• A valid Driver’s license