Citi Group SVP - Operational Risk Management- Quality Assurance Lead Mumbai 

Malaysia, Penang, George Town 

655970943

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team asSenior Vice President, Operational Risk Management- Quality Assurance Lead – Hybrid(Internal Job Title: Policy Execution and Oversight Execution Sr. Lead Analyst - C14) based in Mumbai, India.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

This role reports to the Head of Operational Risk Assurance. The role holder is a strategic professional who will be responsible to manage a team and will undertake Quality Assurance of Independent Challenge, Testing & Monitoring routines undertaken by the global ORM teams. The role holder will closely follow latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas.

• Responsible for maintaining and evolving the ORM Quality Assurance Methodology and desktop procedures.
• Establishes and oversees the execution of ORM Quality Assurance for the whole of Global ORM teams.
• Lead and manage a team of Quality Assurance testing team and be responsible for coaching and development of the team.
• Responsible for undertaking or contributing to certain governance processes such as annual planning, change management of annual plans
• Responsible for providing challenge to the ORM coverage and Risk SME teams for Independent Challenge activities including and undertaking quality assurance activities for areas as advised by the Head Operational Risk Assurance from time to time.
• Co-ordinating and managing stakeholder engagements within wider Risk organization
• Responsible for providing management information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Substantial years of experience (12+ years) in Internal Audit, Operational Risk Assurance or Compliance Assurance with strong knowledge of 2nd line Testing & Monitoring routines, required.
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• In depth knowledge of Assurance Methodologies, technology platforms supporting 2nd line Risk Management.
• Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
• Bachelor’s/Universitydegree, Master’s degree preferred.

Time Type:

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