Cyberark VP Global Customer Success 

United Kingdom 

655864012

Leadership & Strategy:

• Collaborate with the VP of CS Strategy & Excellence and execute against the CS strategy created by the CS Strategy & Excellence leadership team.
• Lead, mentor, and inspire a diverse team of customer success professionals, promoting a culture of excellence and customer-centricity.

Customer Engagement:

• Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded.
• Champion customer feedback and insights to drive product enhancements and service improvements.

Cross-Functional Collaboration:

• Collaborate with Sales, Product Management, and Marketing teams to ensure a seamless customer experience and drive customer success initiatives.
• Act as the voice of the customer within CyberArk, advocating for their needs and priorities.

Performance Metrics:

• Define and track key performance indicators (KPIs) related to customer success, satisfaction, retention and expansion.
• Regularly report on customer success metrics and initiatives to the executive team, highlighting successes and areas for improvement.

Growth & Innovation:

• Develop and drive systemic processes to identify opportunities for upselling and cross-selling CyberArk solutions based on customer insights and business needs.
• Stay informed on industry trends and best practices in identity security to continuously innovate and enhance the customer success approach.

• 10+ years of experience in customer success, account management, or related roles, with at least 5 years in a leadership capacity.
• Proven experience in the cybersecurity or identity management space, with a deep understanding of customer needs and challenges.
• Strong analytical skills with a data-driven approach to decision-making and performance evaluation.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to thrive in a fast-paced, evolving environment and adapt to changing business needs.