Microsoft Sr Technical Support Engineer 

Taiwan, Taoyuan City 

655796282

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical support, technical consulting experience, or information technology experience
o OR 8+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

ASP.NET .NET Edge Browsers

Technical support background
Mandarin
English

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.