Salesforce Senior Business Analyst 

Canada, Ontario, Old Toronto 

655574375

Job Category

Job Details

Responsibilities:

* Advise the business on best practices and available tools to manage business processes and other strategic initiatives
* Identify areas of improvement to increase accuracy, completeness and/or consistency and implement solutions in process, policy, and overall operations of the RevOps function
* Generate custom reports based on business needs, ensuring accurate data and filtering
* Analyze report data to identify trends, opportunities, and areas of concern, providing actionable insights to key stakeholders.
* Survey and analyze best practices for techniques and processes* Gather and provide business requirements, working with many different business teams across the company that leverage the Salesforce objects we support
* Learn during implementation of new tools/system updates, becoming a Subject Matter Expert (SME) in its functionality and best practices while providing feedback related to current business needs
* Work closely with cross-functional teams to provide guidance and background on prioritization, offering suggestions for ranking based on business needs and objectives.* Prepare the team for User Acceptance Testing for BT Q2C deployments including drafting test scenarios and preparing data, ensuring that any potential impacts are considered
* Coordinate and lead User Acceptance Testing with other teams such as Sales Operations and other requestors
* Measure and document business results achieved through solution implementation
* Write, update, and maintain detailed knowledge articles to ensure accurate, up-to-date information is available to all users.

Required Skills/Experience:

* Professional Business Analyst experience, or focus in project/program management.
* Understanding of RevOps/ SalesOps functional disciplines.
* Proficient in Google Suite Products (Sheets [Formulas, Pivot Tables] , Slides, etc.)
* Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies
* Project management skills.
* Excellent written and verbal communication skills.
* Ability to understand and simplify technical information.
* Ability to multi-task and perform effectively in a fast-paced environment.
* Ability to think independently and consider cross-functional and downstream impacts.
* Ability to articulate risks/issues and communicate information to leadership.
* Problem-solving mindset with the ability to troubleshoot data discrepancies and reporting issues.

Desired Skills/Experience:
* Advanced Knowledge of Business Systems - Salesforce.com (certification a plus), CPQ, contract management
* Experience with Data Loader/SOQL

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