This position will be based in ourKuala Lumpur
Tasks:
- Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
- Building productive relationships with partners to ensure that they offer the best availability and rate structure;
- Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;
- First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
- Participation in weekly team learning in your office;
- Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
- Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
- Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
- Verify that the website has accurate information on properties and pictures of newly registered accommodations;
- Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
- Providing properties with information and advice mainly by phone, including follow-ups;
- Looking after IT/administrative related tasks;
- In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
- Conduct daily/weekly rate and availability checks on various platforms;
- Assist in the preparation of market visits, operational planning and projects;
- Assisting in additional tasks and projects when needed
- You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.
Qualifications:
- Great face-to-face and telephone communication skills;
- Fluent English language speaker and writer;
- Affinity/experience within e-travel and/or hotel/travel industry is a plus;
- Pro-active, sense of responsibility and can work independently;
- Ability to convince partners on the phone to implement suggestions;
- Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
- Team player, motivated and enjoys to work in e-travel and hospitality;
- Business focused;
- Positive attitude;
- Hotel School or University background preferred
: Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- Coffee, and snacks, including healthy and vegan options, daily*
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
*Please note that while our philosophy is the same in every location, benefits may differ by office/country
Career Development Opportunities
- Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities
- Unlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
