As part of Customer Care & Customer Advocacy –
- Guide Customers throughout the Implementation Cycle
- Support customers with their Technical & Functional Queries
- Conduct Q-Gate Checks at each phase of the project.
- Help in ensuring Successful go-live of the implementation projects.
- Support customers during the Upgrade cycle
- Introduce new innovations to customers.
- Act as voice of the customer with in SAP
WHAT YOU'LL DO
As a Senior Product Specialist, your key areas of responsibility and tasks include:
- Work with cloud mindset and be a trusted advisor for Customers in SAP S/4HANA Cloud Public Edition – and provide guidance to the project team (SAP, Partner, Customer) for successful onboarding of customers.
- Simulate customer like scenarios in Internal Landscape and provide Solutions and Guidance to customers during their project implementation.
- Co-innovate with customers by building new cross system integration scenarios in S/4HANA and contribute to Two Tier ERP approach.
- Simulate customer like Test scenarios in our internal Test landscapes for each release with clear focus on new functions and features and provide feedback to Product Engineering Teams
- Work as SME and enable customers on new functional scenarios, new processes like intelligent enterprise scenarios & SAP Business AI and keep updated with S4HANA Cloud knowledge in Procurement & Supply Chain area.
- Support Customers on functionalities & features and Collaborate with the Product Management & Product Engineering Teams within & outside region on roadmaps.
- Bring creative ideas to improve Customer experience, operational excellence.
WHAT YOU BRING
- Degree in Engineering with 6+ years of SAP consulting experience in Procurement, Inventory management and Warehouse Management, besides a good understanding of cross functional business processes obtained during previous stints with Industry.
- Hands on experience in Implementing SAP S/4HANA – Procurement & Inventory Management, Warehouse Management. Good Integration knowledge with connected functions like Material Accounting, Quality, Production, Projects, Sales & Service.
- At least 2 Full Lifecycle End to End Implementation Projects in SAP S/4HANA – Materials Management / Procurement & Inventory, Warehouse Management.
- Excellent communication skills in English and Presentation Skills.
- Ability to work well in/with teams and build relationships with Customers / Partners
- Results driven and strong quality focus.
- Having experience in Central Business Configuration Tool, S/4HANA Cloud Public Edition and Three System Landscape is an added bonus.
Job Segment:Supply Chain, ERP, Cloud, Procurement, Senior Product Manager, Operations, Technology