מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
About the job
What you will do
Own the resolution of customer issues from initial contact through complete customer satisfaction
Exceed customer expectations by providing premium and professional customer service
Demonstrate efficient problem-solving techniques and resolve complex, critical, and sensitive support issues
Contribute to the global Red Hat knowledge management system while working on customer issues
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Serve as a technical point of contact and subject matter expert for a technology of your choice within the Red Hat Enterprise Linux (RHEL) domain
Advocate for customer requests and offer innovative ideas to improve the quality of our offerings
Manage assigned offerings and components by prioritizing open issues for development
Be available occasionally to be on call after office hours and on weekends
What you will bring
Experience in production support
Bachelor's degree or higher in computer science or a related technical field
Native or business-level language skills in Japanese
3+ years of Linux or UNIX experience in the enterprise sector with excellent administration skills
Excellent troubleshooting skills and passion for problem-solving and investigation
Ability to communicate clearly and concisely to customers with various levels of technical experience
Good written and verbal language skills in English
Red Hat Certified Engineer (RHCE) certification or a comparable combination of experience and qualifications is a plus
משרות נוספות שיכולות לעניין אותך