IBM AIOPS Support Engineer 

India, Karnataka, Bengaluru 

651164778

• Work as part of a team to provide support for our AIOPs Customers.
• Respond to customer requests within our Service Level Agreement.
• Providing timely updates to customer issues. Problem replication of reported issues.
• Working on our IBM Tivoli Netcool, Network Operation Insights and CloudPak AIOPs solutions. Identify / Confirm possible software defects and log software enhancements.
• Work with a minimum of supervision. Some Altered Shifts will be required, along with Weekend Coverage (on call). Problem replication of reported issues

Required Technical and Professional Expertise

• Deep technical aptitude and ability to communicate effectively with both technical customer as well as business oriented customers.
• Ability to diagnose technical problems.
• Advanced level knowledge of Linux. Strong Cloud skills, Kubernetes and/or Redhat Openshift. Base knowledge of industry leading 3rd party applications that integrates with the AIOPs/ Netcool Suite.
• Knowledge of at least one scripting language e.g. Python, Ansible, Bash. Understanding of the protocols: SNMP, IP, IGRP, Serial, Frame Relay,CDP, VLANs, RIP, Ethernet.

Preferred Technical and Professional Expertise

• Degree qualified in Computer Science or a related discipline.
• Cisco certified to at minimum level of CCNA