Citi Group Loan Specialist 

China, Hong Kong 

649775908

Responsibilities:

• Assist Team Manager to build revenue and volume momentum.
• Monitor individual telesales daily sales performance through call monitoring.
• Ensure a high standard of quality service delivered and coach telesales in order to achieve target.
• Review MIS report to measure telesales standard of performance.
• Handle and track customer complaints, investigate root cause and rectify with corrective and preventive measures.
• Provide training, team briefing, case sharing to enhance selling and servicing skills.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Knowledge of consumer banking including credit card acquisition, portfolio management and insurance would be an advantage
• Demonstrated coordination, communication and negotiation skills
• Driven, results-oriented and able to work independently
• Proficient in Microsoft Office

Education:

• Bachelor’s/University degree or equivalent experience

Time Type: