EY GIGNow-ServiceNow-ServiceNow Developer-Senior 

India, Karnataka, Bengaluru 

649613129

Demand Support Role:

• Support development tickets according to internal prioritization.
• Develop new service catalogs and improve existing ones.
• Create/update workflows and forms, including record producers.
• Collaborate with the Assessment and Testing teams.
• Attend daily meetings for status updates.

KTLO Support Role:

• Manage various tickets within defined SLAs.
• Maintain updated status and effective ticket management.
• Foster strong client relationships to ensure high C-SAT (Customer Satisfaction).
• Coordinate closely with team members for seamless support.
• Monitor ticket backlog and ageing.
• Participate in daily status update meetings.

Required Skills and Qualifications:

• Experience and technical knowledge of the ServiceNow platform.
• Fluent English language skills (written and verbal).
• Proven ability to interact professionally with clients.
• Familiarity with ITSM, HRSD, SPM, and APP ENGINE modules.
• Strong organizational and prioritization skills.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.