At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Purpose and Objective
Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations and support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for Database support and services along with running SAP’s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.
The Role:
As an IT Technology Consultant, you will be responsible for:
- Handling Incidents, Alerts, and Service Requests
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
- Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
- Troubleshooting and resolving any Database relevant issues that impact the customer’s business.
- Managing daily operations ensuring high availability
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the
team
- Coordination with international teams in global projects/crisis handling/de-escalation initiatives
- While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end.
Role Requirements:
- BE / BTech / MCA from a reputable institute
- 7 to 9 years of work experience as Database Administrator in Global Operations team primarily on SAP HANA and ASE Database Platforms.
- 5 to 7 years of work experience as a Database Administrator in a Global Operations team primarily on any of the most commercial RDBMS (Oracle, MS SQL Server, DB2 etc.)
- Exposure to the automation tools /scripting or processes.
- DB installations and upgrades, Planning, setup and implementation.
- DB Concept on Security, Backup and recovery strategies, System Copies, high availability and disaster recovery strategy, export-import and replication is a must.
- Organize / Structure day2day documentation.
- Willingness to take on-call duty/Weekend tasks.
- Basic knowledge of any Public Cloud Domains like Microsoft Azure, AWS and GCP
- Experience working in an international environment, being able to work effectively with international and virtual teams.
- Capable in technical documentation and creation of knowledge-based assets (KBAs).
- Ability to continuously acquire new knowledge proactively and independently.
- Analytical and solution-oriented thinking.
- Exposure to the ITIL framework
Preferred but not mandatory:
- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
- Scripting experience - Any of Shell, Perl, Python, Go, or similar.
- Working experience in Virtualization (XEN, VMware)
- Experience with OS monitoring.
- Experience with at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.