Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience.
4 years of experience coding in a general purpose coding language or in system design, troubleshooting and advocating for customers' needs, and triaging technical issues.
Experience reading or debugging code (i.e., one or more of the following: Java, C, C++, .NET, Python, Shell, Perl, JavaScript).
Experience in advocating for customer needs.
Experience in technical support, professional services, software development, or product operations management.
Ability to communicate in English and Chinese fluently, to engage with Chinese speaking or English speaking customers.
Preferred qualifications:
Experience with computer networking.
Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
Knowledge of basic web technologies (HTTP, HTML, DNS, etc.).
Knowledge of system/network administrator level of Linux/Unix or operating systems.
Excellent troubleshooting, attention to detail, and written and verbal communication skills.