EY Customer Tech-JO Senior 

India, Tamil Nadu, Chennai 

64644365

Job Title:

Experience: Minimum of 5 years of experience in marketing technology or a related field, with at least 3 years focused on Adobe Journey Optimizer or similar marketing automation platforms.

Responsibilities:

• Design, build, and maintain complex customer journeys using Adobe Journey Optimizer.
• Develop and integrate custom solutions within the Adobe Experience Cloud ecosystem to enhance customer journey capabilities.
• Collaborate with marketing teams to translate campaign requirements into technical specifications.
• Implement real-time decisioning and personalization strategies to optimize customer interactions.
• Utilize APIs for integration with external systems and data sources.
• Ensure high-quality and consistent customer experiences by implementing rigorous testing and QA processes.
• Monitor journey performance, analyze data, and make recommendations for optimization.
• Provide technical leadership and mentorship to junior developers and team members.
• Stay current with Adobe Journey Optimizer updates, new features, and best practices.
• Troubleshoot and resolve technical issues related to journey implementations.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of the Adobe Experience Cloud, particularly Adobe Journey Optimizer, Adobe Experience Platform, and Adobe Analytics.
• Proficient in JavaScript, HTML, CSS, and other web development technologies.
• Experience with RESTful APIs and JSON.
• Familiarity with data management platforms (DMPs) and customer data platforms (CDPs).
• Excellent analytical and problem-solving skills.
• Excellent communication, collaboration, and stakeholder management skills.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.