As a Clinical Specialist Interventional, you provide technical and clinical support to clients in Belgium, Luxemburg and partly in France. This involves providing the required pre-sale product demonstrations as well as post-sale installation, training and customer service activities. In addition, you provide ongoing post-sale customer support including on site clinical in-servicing and go-live support. The role involves frequent travel throughout BeLux and to France (one week out of 6) and requires fluent Dutch, French and English.
Essential Responsibilities
- Develop, coordinate and deliver product training to customers on software, application and equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships;
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer;
- Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs;
- Participate in the development of online materials for advanced applications and lead webinars;
- Become a recognized expert in product/clinical technical skills, answering a wide range of questions regarding software and clinical applications;
- Use market and product knowledge to assist the sales team in developing sales, marketing, and customer service strategies;
- Support trade shows and professional conferences with educational training and product demonstrations.
Basic requirements and qualifications
- Minimum associate or bachelor’s degree preferred in related technical-clinical field;
- Fluent Dutch, French and English;
- Clinical experience in Interventional or Mobile C-armin large hospital or university setting, preferably in Interventional;
- Willingness to travel extensively within your specified geographic region, as well as to nationwide meetings, workshops and tradeshows;
- Willingnessto travel frequently in France to ensure first training of medical staff when needed to back up the French clinical team;
- Strong presentation skills (public speaking and lecture experience desired);
- Flexible, able to adapt to changing work environments.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support