EY Business design - Salesforce QA -Senior 

India, Karnataka, Bengaluru 

645756680

Role Description :

• Must Have Skills : SFDC QA Testing
• Must possess excellent functional insights on CRM Technologies, Saleforce.com, knowledge on salesforce Sales Cloud/Service Cloud/Experience Cloud
• Good to have expertise with working on Middleware.
• Writing Product requirement documents and creating user stories
• Hands on QA experience with: Sales Cloud / Service Cloud CRM Functional Experience, Integration, Salesforce administrator certification

Key Responsibilities

• As a QA, you will be responsible for collaborating with business analysts, developers, and stakeholders to understand system requirements and user stories.
• Create comprehensive test plans, test cases, and test scripts based on functional and technical specifications
• Define test objectives, test scope, and success criteria for each testing phase or cycle
• Test Execution and Defect Management: Execute test cases and test scripts to validate Salesforce functionality, integration, and customizations
• Extensive knowledge of different Salesforce Modules like Configuration and Setup, Object Manager and Lightning App builder, Salesforce Security, Automation Rules, Analytic management, Profiles etc.
• Strong testing skills in Salesforce lightning App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Good understanding of the Developer Console to run the SOQL Queries.
• Have good understanding of Workflow/Process automation which includes Flows, Process builder, workflow rules, and validation rules.
• Have good understanding of Salesforce security concepts like: Organization security setting, OWD, Sharing rules, Profiles, Permission Sets etc.
• Good understanding of Analytic Management: Reports and Dashboards.
• Strong Analytical skills required, including a thorough understanding of how to interpret customer business needs, analyse and translate them into requirements.
• Excellent verbal and written communication skills and ability to interact with diverse groups of internal/external stakeholders and subject matter experts.
• Ability to document requirements, to develop use cases and process flow charts, to create presentations and to capture, report and track changes.
• Basic Understanding of Data Management: Data Loader, Import Wizard
• Actively involves in Functional testing, Regression testing, smoke/sanity testing, and addressing issues related to different environments (Sandbox, UAT, Production).
• Strong experience with Agile software development (Scrum) process.
• Participate in sprint planning, sprint reviews, and retrospective meetings to provide QA insights and contribute to process improvement efforts
• Documentation and Reporting: Document test results, including test execution logs, defects, and any deviations from expected behavior.
• Interacting with designers, Architects, Developers, QA and UAT teams during development, testing and implementation phases.
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
• Certifications : Salesforce Administrator Certification, Salesforce App Builder or any cloud certifications
• Skills required: Sales Cloud / Service Cloud CRM Functional Experience, Integration

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