HP Service Delivery Manager Polish English 

Bulgaria, Sofia 

645507132

What a Service Delivery Manager does at HP:

• Is the single point of contact for the customer managing change requests and customer queries

• Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer

• Proactive elevation and escalation management

• Prepares, leads and manages operational account reviews

• Coordinates all relevant resources (internal/external partners)

• Supports Total Customer Experience management and achieves customer satisfaction targets

• Manages Change Orders and provides consulting to customer on new products and services

• Manages forecasting and P&L on an account basis and maintains profitability

• Tracks and captures data/metrics

Individuals who do well in this role at HP, usually possess:

• University or College degree

• + 4 years of service delivery experience, ideally Outsourcing or Project Management or Consulting

• Strong Polish language skills (spoken and written)

• Strong English language skills (spoken and written)

• Experience with Service Delivery Management and general customer handling

• Leadership experience

• Client facing experience (face-to-face or remote)

• Project management or project coordination experience

Personal skills and qualities that will help you out:

• Strong collaboration, influence and negotiation skills in cross-functional teams

• Ability to manage conflict and complex situations

• Ability to apply business acumen and results driven attitude

• Comfortable to work in a remote, virtual environment

• Process and Methodology focused

Technical skills:

• MS Office applications and min. basic level of Excel

• Project Management Methodologies - would be an advantage

• ITIL foundation, processes & tools knowledge – would be an advantage

• MS process and technology knowledge and background - would be an advantage

We love our work environment and career growth journey. We think you will too:

• Inspirational and collaborative team that supports your growth

• Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)

• The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact

What do we offer:

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. Multisport cards)

• Work-life balance support including work from home opportunities