PayPal Consumer Credit Card Manager 

United Kingdom, England, City of London 

645501545

This new role sits within the Consumer Credit team in the UK and will be managing the Credit Card product and offline solutions for PayPal Credit. You will be responsible for supporting key strategic initiatives around the development and enhancements, day to day management, monitoring and reporting for the Credit Card product. You will use numerous sources to gain insights to drive and maintain commercial growth, with a focus on providing market insight, and defining, managing and enhancing key processes. The role will be supporting the Consumer Credit Senior Manager, as well as the wider UK Credit team.

Core responsibilities:

• Collaborate with cross-functional teams to ensure seamless product enhancements and deployment.
• Deal effectively with card schemes and ensure compliance with regulatory requirements.
• Conduct market research and competitive analysis to inform product strategy.
• Track product performance and iterate based on user feedback and analytics.
• Ensure compliance with UK regulations.
• Responsible for managing and reporting monthly management decks to UK board and stakeholders
• Research, gather and present specific business and project requirements as directed.
• Identify and monitor customer experience enhancements and customer remediations.
• Lead and manage credit card projects as designated.
• Undertake competitor research to help prioritise proposition improvements.
• Understand and consolidate key achievements, challenges, risk, insights, and progress against key initiatives.

Experience required:

• A high level of commercial/financial expertise with a strong understanding of financial forecasts, customer retention, and balance tracking.
• Experience in credit card portfolio management or credit card products,
• Experience dealing with card schemes and understanding settlement processes.
• Experience in launching successful products with significant user adoption.
• Ability to work independently and drive projects from 0-1.
• Familiarity with Apple Pay, Google Pay, and Click to Pay.
• Strong communication skills with the ability to create engaging presentations.
• Experience in developing and implementing customer communication strategies.

Qualifications required:

• Bachelor’s degree is desirable but not essential.

Skills & Abilities required:

• Ability to prioritise, manage resources and focus on delivery.
• Strong communication skills in all formats (verbal, written) and ability to effectively communicate with all levels within the organisation.
• An enthusiastic and energetic team player whilst able to ‘self-start’ and work independently.
• Ability to rapidly conduct root cause analysis, problem solve and execute a solution under pressure.
• High integrity and Trust, Ethics and Values
• Ability to deal with ambiguity.

• Knowledge required:

• Understanding of Credit card products and industry in the UK is essential.
• Proficiency in external systems (Internet, Office Applications- particularly PowerPoint and excel).
• Possesses Business acumen.
• An understanding of operations (i.e. line management, change management, operational excellence).

Our Benefits:

Any general requests for consideration of your skills, please