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Apple Senior Chatbot Conversational Designer China, Shanghai 642835894
Yesterday
- 7+ years of experience in conversational design for consumer products, conversational agents or voice assistants.
- Ability to think creatively and strategically, with a passion for staying ahead of industry trends, exploring new possibilities with emerging technologies and driving innovation in conversational AI.
- Proven experience in conversational design, with a strong portfolio showcasing innovative chatbot solutions.
- Strong analytical skills with the ability to synthesize complex data into actionable insights.
- Excellent oral and written communication skills in both Mandarin and English; presentation skills with various audience and levels
- Demonstrable experience in articulating, negotiating, and refining design solutions with partners using data and design standard methodology.
- Able to influence others without authority and build trust with other teams.
- M.S. in Business, Computer Science, or a related field, MBA or advanced degree preferred, or B.S. with equivalent industry experiences.
- Design lead role experience, with an ability to lead and grow a team of high performing designers.
- Able to leverage programming skills and do POC for innovative ideas.
- Expertise in Generative AI (LLM-based chatbots, prompt engineering, RAG, fine-tuning).
- Able to leverage LLMs, RAG and multimodal interactions to craft context-aware, personalized and adaptive conversations.
- Familiar with AI agent frameworks (e.g. multi-agent systems including QA agent, knowledge mapping agent etc.).
- Background in linguistics, or human-computer interaction.
- Strong understanding of customer experience (CX) and HCI design principles, with a track record of creating intuitive, engaging, and effective chat interfaces.
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