Are you passionate about being at the forefront of defining Associate Experience? Associate Experience owns assessment and engagement of associates through multiple product applications. In this role, you will have the opportunity to join the Worblehat team who own core services that ensure every associate meets our policy and safety requirements to perform a task, while also providing operational and workforce data that enables other systems to make real-time decisions. Our services support operations in First-, Middle- and Last-mile operations, all across the globe.A commitment to teamwork and strong communication skills are absolute requirements. Creating reliable, scalable, and high-performance services and architectures require exceptional technical expertise. If you have that type of expertise, you enjoy working on complex system software, you are customer centric, and you are motivated about building systems that can be operated at global scale with minimal human intervention, then we want to talk to you!Key job responsibilities
- Manage overall software development life-cycle- Report on status of development, quality, operations, and system performance to management
- Work closely with engineers to architect and develop the best technical design and approach
- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
- Hire, coach, and mentor individuals; build a strong cross-functional organization
- Work with a diverse customer base to understand requirements, priorities, and processes
- Own all operational metrics and support- Demonstrate excellent judgment, are right a lot
- Hire and develop the best people- Strong results orientated approach
- Think big and have a bias for Action
- Deal well with ambiguityA day in the life1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP Plan
Workforce Optimization
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
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